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Special Uplifts

Proposal code: CONSUL-2022-04-4

Improve the communication about special uplifts

The way special uplifts operate at the moment is not very user friendly.

As a resident you are invited to put your bulky item outside your house but are not guaranteed an uplift time or date. This means that bulky waste is lying at the front of properties for an indeterminate time looking unsightly and encouraging theft and vandalism.

My proposal is that the council sends you a text message with the date of your uplift and a second text half a day in advance of the collection. This would improve customer service, cost very little and ensure that goods were only outside properties for the minimum time necessary

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